Cabin Service Ambassador
Role Based in Troy
At a Glance
- Job Title: Cabin Service Ambassador
- Based in: Troy, MI (a vibrant local hub)
- Hiring Organization: Hawaiian Airlines
- This Troy-based role is an excellent opportunity for professionals skilled in Customer service.
- Our Hawaiian Airlines team in Troy, MI is growing.
- Benefit from working in Troy, a key hub for the Airlines, Aviation, Travel, Hospitality industry.
Salary and Benefits
- Salary: $33-$64/Hour (approx. $102.5k/Year)
- Benefits: A comprehensive benefits package is included.
- Impactful work with supportive local leadership.
What You'll Do
- This role centers on Customer service within the Airlines, Aviation, Travel, Hospitality space in Troy.
Hawaiian Airlines invites dedicated, service-oriented individuals to join our inflight Ohana as Cabin Service Ambassadors. For over 90 years, Hawaiian Airlines has represented the warmth and hospitality of the islands, connecting people and cultures with care, respect, and authenticity. This position offers a unique opportunity to share the spirit of Aloha across every mile we fly. As a Cabin Service Ambassador, you will ensure the highest standards of safety, professionalism, and hospitality on every flight. Your role is both technical and cultural—you’ll uphold FAA safety regulations, manage inflight procedures, and provide service infused with the genuine kindness that defines Hawaiian hospitality. Whether it’s assisting a family on their first trip to the islands or supporting returning locals heading home, you’ll help create experiences that reflect our values of Pono (integrity), Kuleana (responsibility), and Laulima (cooperation). Your career with Hawaiian Airlines begins with paid training in Honolulu, where you’ll gain FAA certification and receive instruction in emergency preparedness, inflight service, cultural awareness, and guest care. Once certified, you’ll operate a variety of routes spanning North America, Asia, Polynesia, and the South Pacific. Ideal candidates are calm, compassionate, and professional. You should thrive under pressure, enjoy teamwork, and take pride in serving with both precision and heart. Hawaiian Airlines values individuals who bring cultural sensitivity and a sincere commitment to representing Hawaii’s people and traditions with excellence. Join a legacy that continues to uplift communities, connect families, and bring the Aloha Spirit to travelers worldwide. At Hawaiian Airlines, your work is more than a job—it’s a calling with meaning, purpose, and pride.
Frequently Asked Questions
How much does the Cabin Service Ambassador position pay at Hawaiian Airlines?
This role offers a pay range of $33 - $64. Actual compensation may vary based on experience, base/airport, seniority, and shift at Hawaiian Airlines in Troy.
Where is this Cabin Service Ambassador job based?
This position is based at the airport serving Troy, MI. Hawaiian Airlines operates at airports across the region, but this specific opening is tied to the Troy base.
Does Hawaiian Airlines offer flight benefits for this role?
Yes. Hawaiian Airlines extends flight privileges to employees — free standby travel on the airline's flights and deeply discounted confirmed tickets worldwide — typically for you, your spouse, parents, and eligible children. Benefits start on Day 1 or within the first 30–90 days depending on role.
Does Hawaiian Airlines provide training for new hires?
Yes, Hawaiian Airlines provides comprehensive paid training for all new hires. This includes FAA/airline safety orientation, equipment operation (where applicable), and role-specific process training.
What's the work environment like at Hawaiian Airlines in Troy?
Hawaiian Airlines's operation at Troy runs 24/7, with a fast-paced team environment both airside (tarmac, gates, aircraft) and landside (terminal, offices). Safety culture is central to every role, and crews depend on each other to keep flights on time.
What qualifications do I need for this Cabin Service Ambassador role?
Most Cabin Service Ambassador positions at Hawaiian Airlines require a high school diploma or equivalent, the ability to pass a background check and airport security screening (SIDA badge for airside roles), and the right to work in the U.S. Check the job description for role-specific requirements.
