Bilingual Airport Customer Service Agent (Mandarin)
Local Job Overview: Santa Ana
Position: Bilingual Airport Customer Service Agent (Based in Santa Ana) Company: Air China Worksite: Santa Ana, CA
Compensation: $19-$27/Hour (approx. $49.2k/Year) Benefits: Eligible team members receive standard benefits. Stable workload with modern tooling and processes.
What You'll Do
This role centers on Bilingual (Mandarin within the Airlines, Aviation, Customer Service, Hospitality, Bilingual, Ground Operations space in Santa Ana.
- This Santa Ana-based role is an excellent opportunity for professionals skilled in Bilingual (Mandarin.
- Our Air China team in Santa Ana, CA is growing.
- Benefit from working in Santa Ana, a key hub for the Airlines, Aviation, Customer Service, Hospitality, Bilingual, Ground Operations industry.
Join the Air China ground team. We are seeking a fluent Mandarin and English-speaking Customer Service Agent to provide exceptional service to our passengers at check-in, the boarding gate, and our premium lounge. Core Responsibilities: This is a fast-paced, customer-facing role. You will be responsible for assisting passengers with check-in, ticketing, flight information, and baggage inquiries. You will use your language skills to solve problems and provide a seamless airport experience for our diverse clientele. Qualifications & Requirements: Applicants must be fluent in both English and Mandarin (reading, writing, speaking). 1+ year of experience in customer service, aviation, or hospitality is required. Must be able to stand for long periods, work in a team, and pass all airport and TSA background checks. Must be legally authorized to work in the US. Work Schedule: This position requires full flexibility to work a variable shift-based schedule, which is essential for airport operations. You must be available to work early 'day time' shifts for departures, late 'night shift' shifts for arrivals, and be available for 'weekend shift' and holiday assignments. Compensation & Benefits: This role offers a competitive hourly wage, estimated between $18.00 - $25.00 per hour, plus a language pay differential. Benefits include medical/dental/vision insurance, 401(k), paid vacation, and travel privileges on Air China and Star Alliance partners.
Frequently Asked Questions
How much does the Bilingual Airport Customer Service Agent position pay at Air China?
This role offers a pay range of $19 - $27. Actual compensation may vary based on experience, base/airport, seniority, and shift at Air China in Santa Ana.
Where is this Bilingual Airport Customer Service Agent job based?
This position is based at the airport serving Santa Ana, CA. Air China operates at airports across the region, but this specific opening is tied to the Santa Ana base.
What are the overnight shift hours for this position?
Overnight airport shifts at Air China in Santa Ana typically run from approximately 10:00 PM to 6:00 AM, though exact times vary by airline and operation. Overnight roles usually include shift differential pay on top of base rate.
Does Air China offer flight benefits for this role?
Yes. Air China extends flight privileges to employees — free standby travel on the airline's flights and deeply discounted confirmed tickets worldwide — typically for you, your spouse, parents, and eligible children. Benefits start on Day 1 or within the first 30–90 days depending on role.
What health benefits does Air China offer?
Air China provides comprehensive benefits including medical, dental, and vision coverage, 401(k) with company match, paid time off, and an employee assistance program. Benefits usually start on Day 1 for full-time employees.
Are weekend schedules available for this position?
Airports run 7 days a week, so Air China offers various scheduling options including weekend shifts. Weekend schedules may include premium pay. Check with the hiring team for current availability in Santa Ana.
