Customer Service Representative (Part Time)
Position in Rockwall, TX
Snapshot
- Role in Rockwall: Customer Service Representative
- Company: United Airlines
- Career Level: Junior / Trainee.
- Worksite: Rockwall, TX
- This Rockwall-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our United Airlines team in Rockwall, TX is growing.
- Benefit from working in Rockwall, a key hub for the Aviation industry.
Pay & Perks
- Pay: $21-$26/Hour (approx. $28.4k/Year)
- Benefits: A comprehensive benefits package is included.
- Stable workload with modern tooling and processes.
Responsibilities
- Core objectives involve your professional skills in Aviation.
Lead the Way in Aviation Hospitality
About United Airlines & The Role
At United Airlines, our motto is "Good Leads The Way." We are looking for highly motivated, energetic professionals to join our terminal operations team as a Part Time Customer Service Representative. If you are searching for dynamic, on-site airport jobs that offer the perfect balance of a part time schedule and incredible corporate benefits, this is the ultimate opportunity. As the face of our airline, you will be stationed directly in the bustling airport terminal, ensuring that thousands of travelers begin their journeys with exceptional care, precision, and warmth.
Employee Testimonials & Culture
Working a part time schedule in the aviation industry is widely considered one of the best-kept secrets for work-life balance and travel perks. One of our current representatives recently shared in a company review: "This part time role is absolutely incredible. I get to interact with people from all over the world right here in the terminal, and the flexibility allows me to manage my family life. Plus, the standby travel benefits mean I can fly globally on my days off. It is by far the most rewarding customer service job I've ever had." United is deeply committed to fostering an inclusive, high-energy environment for all on-site staff.
Comprehensive Daily Responsibilities
- Ticketing & Lobby Navigation: Welcome guests as they enter the terminal. Utilize advanced airline reservation software to swiftly process check-ins, issue boarding passes, collect ancillary baggage fees, and verify complex international travel documents.
- Gate Dispatch & Boarding: Take command of the boarding gate. Make clear, authoritative public address announcements, manage the flow of passenger boarding groups, and seamlessly operate the jet bridge to connect the terminal to the aircraft.
- Irregular Operations (IROP) Management: Act as the primary problem-solver during weather delays or cancellations. Rebook distressed passengers with empathy, distribute meal or hotel vouchers, and maintain a calm, reassuring presence in a high-stress environment.
- Security & Compliance: Enforce all strict FAA and TSA security regulations. Audit carry-on baggage sizes, ensure cabin weight limits are respected, and meticulously verify passenger identities before flight departure.
Unmatched Part Time Benefits
We believe our part time employees deserve dominant, industry-leading rewards:
- Global Flight Privileges: Unlimited standby travel across our massive worldwide network for you and eligible family members.
- Financial Prosperity: Competitive hourly base pay with opportunities for performance bonuses and participation in our 401(k) matching program.
- Health & Wellness: Access to comprehensive medical, dental, and vision insurance options specially designed for part time team members.
Requirements
- Must be 18 years of age or older with a High School diploma or equivalent.
- Must be willing to work entirely on-site in a highly active airport terminal environment (no remote work).
- Exceptional interpersonal skills with the ability to stand, walk, and assist passengers for the duration of your shift.
Frequently Asked Questions
How much does the Customer Service Representative position pay at United Airlines?
This role offers a pay range of $21 - $26. Actual compensation may vary based on experience, base/airport, seniority, and shift at United Airlines in Rockwall.
Where is this Customer Service Representative job based?
This position is based at the airport serving Rockwall, TX. United Airlines operates at airports across the region, but this specific opening is tied to the Rockwall base.
Does United Airlines offer flight benefits for this role?
Yes. United Airlines extends flight privileges to employees — free standby travel on the airline's flights and deeply discounted confirmed tickets worldwide — typically for you, your spouse, parents, and eligible children. Benefits start on Day 1 or within the first 30–90 days depending on role.
How many hours per week is this part-time Customer Service Representative role?
Part-time airport positions at United Airlines typically run 20–32 hours per week across 4–6 hour shifts. Flight benefits often begin on Day 1, and health benefits usually activate at 20–25+ hours per week.
What health benefits does United Airlines offer?
United Airlines provides comprehensive benefits including medical, dental, and vision coverage, 401(k) with company match, paid time off, and an employee assistance program. Benefits usually start on Day 1 for full-time employees.
Is this Customer Service Representative role remote or in-person?
Many airline customer service and reservations roles can be done remotely after initial training, though some require working at an airport or call center. Check the job description for the specific work arrangement for this United Airlines position.
