Immediate Opening in Parsippany-troy Hills for a Service Agent Lobby &

Role Based in Parsippany-Troy Hills

Snapshot

• Core objectives involve your professional skills in Aviation.
• Salary: $19-$24/Hour (approx. $26.3k/Year)
• Career Level: Trainee.
• Worksite: Parsippany-Troy Hills, NJ
• Project-based work with clear objectives.
• Flexible Role in Parsippany-Troy Hills: Service Agent Lobby & Gate
• Benefits: Benefits may be available based on employment type.
• Hiring Organization: Alaska Airlines
• This Parsippany-Troy Hills-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Alaska Airlines team in Parsippany-Troy Hills, NJ is growing.
• Benefit from working in Parsippany-Troy Hills, a key hub for the Aviation industry.

Create Flights of Fancy on the Ground

About Alaska Airlines & The Role

Alaska Airlines is renowned across the industry for our award-winning customer satisfaction and deeply rooted culture of care. We are seeking a dedicated, friendly, and resilient Part Time Guest Service Agent to join our on-site airport operations. This is an exceptional opportunity to secure a part time role within a major airline, where your primary focus will be delivering outstanding hospitality and operational efficiency. You will be the very first impression our guests have, setting the standard for their entire journey.

Workplace Culture & Employee Reviews

Our commitment to our employees is reflected in our stellar industry reviews. A veteran Guest Service Agent recently stated: "Alaska Airlines truly values its frontline workers. Choosing to work here part time was the best decision for my career. The union protections give me incredible peace of mind, the pay is highly competitive, and the culture is like a family. Working entirely on-site in the terminal can be challenging during peak seasons, but the support from management and the amazing flight privileges make this part time role an absolute dream."

Comprehensive Daily Responsibilities

• Lobby & Ticketing Excellence: Actively engage with guests in the ticketing lobby. Assist with kiosk check-ins, process complex itineraries, collect bag fees, and ensure all checked luggage is properly weighed, tagged, and compliant with TSA security standards.
• Gate Operations Mastery: Manage the high-stakes environment of the departure gate. You will orchestrate the boarding process, ensure overhead bin space is maximized, clear standby passengers, and coordinate the safe dispatch of the aircraft with the flight deck and ramp crews.
• Dedicated Guest Support: Provide specialized, hands-on assistance for guests requiring wheelchair escorts, unaccompanied minors, and VIP frequent flyers, ensuring their transit through the airport is seamless and dignified.
• Operational Recovery: Serve as a calm, authoritative problem-solver during irregular operations (IROPS) such as severe weather delays. You will expertly rebook flights and issue compensations while maintaining a highly professional demeanor.

Dominant Part Time Benefits

As a part time team member, you will enjoy a commanding compensation package:

• Travel the Globe: Incredible unlimited standby flight privileges on Alaska Airlines, Horizon Air, and our extensive oneworld® alliance partners.
• Union Stability: Enjoy the security, structured pay scales, and clear work rules provided by strong union representation.
• Financial & Health Security: Robust 401(k) matching programs, performance-based bonuses, and comprehensive health insurance packages available to part time employees.

Requirements

• Must be 18+ years of age with a High School diploma or equivalent.
• Must possess excellent communication skills and the ability to type at least 25 words per minute.
• Ability to work a highly flexible part time schedule (including nights, weekends, and holidays) in a 100% on-site airport terminal setting.
• Must be capable of repeatedly lifting 50 pounds.