Norwood Customer Service Agent($19-$25/hr) | Hiring

Local Job Overview: Norwood

Key Information

• Join our Norwood team for this flexible role.
• Apply your your professional skills skills at our Norwood location.
• Location: Norwood, MA
• Benefits: Benefits may be available based on employment type.
• Position: Customer Service Agent (Flexible/Contract, Norwood)
• Experience: Open to all levels.
• Hiring Organization: Delta Air Lines
• Compensation: $19-$25/Hour (approx. $46.3k/Year)
• This Norwood-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Delta Air Lines team in Norwood, MA is growing.
• Benefit from working in Norwood, a key hub for the Aviation industry.

Welcome to the Front Lines of Aviation

About Delta Air Lines & Our Culture

At Delta Air Lines, our mission is to "Keep Climbing" by connecting the world with unparalleled service and operational excellence. The airport environment is the heartbeat of our operation, and our Customer Service Agents are the essential ambassadors of our brand. If you are passionate about hospitality and thrive in a fast-paced, dynamic setting, this is one of the most rewarding customer service jobs in the airline industry. Join a team where your daily interactions directly impact the travel experiences of thousands of global adventurers.

Job Summary

As a Gate Operations Agent, you are the face of Delta Air Lines from the terminal to the tarmac. You will manage the critical boarding process, ensuring flights depart safely and precisely on time. This role demands exceptional communication skills, grace under pressure, and the ability to command a room. You will navigate complex logistical challenges, provide up-to-the-minute information to our guests, and work hand-in-hand with flight crews. This is a fully on-site, hands-on airport job that requires constant engagement with the traveling public.

Key Responsibilities

• Flight Boarding & Dispatch: Execute the boarding process with efficiency and authority. Make clear, professional public address announcements, verify travel documents, and operate the jet bridge safely to connect the terminal to the aircraft.
• Irregular Operations Management: Act as the ultimate problem solver during weather delays or flight cancellations. Rebook passengers, issue hotel or meal vouchers, and provide empathetic, transparent communication to ease travel disruptions.
• Safety & Compliance: Enforce strict FAA and TSA regulations at the gate. Monitor carry-on baggage compliance, ensuring cabin limits are not exceeded, and process gate-checked luggage securely.
• Flight Crew Coordination: Maintain constant communication with pilots, flight attendants, and ramp agents to ensure all pre-departure requirements are met, culminating in an on-time pushback.

Industry-Leading Benefits

Delta invests heavily in the professionals who take care of our customers:

• Global Travel Privileges: Explore the world with generous standby flight benefits for you and your eligible family members.
• Financial Prosperity: Benefit from our highly competitive starting wages, unmatched profit-sharing payouts, and a robust 401(k) matching program.
• Health & Wellness: Comprehensive medical, dental, and vision coverage available from day one.

Requirements

• Must be 18+ years of age with a High School diploma or GED.
• Exceptional interpersonal and conflict-resolution skills.
• Must be willing to work rotating shifts, including early mornings, late nights, weekends, and holidays in an entirely on-site terminal environment.