Inflight Service Professional
Normal Role Highlights
Role in Normal: Inflight Service Professional Employer: Hawaiian Airlines (Hiring in Normal) Based in: Normal, IL (our growing Normal office)
Pay: $4.5k-$7.8k/Month (approx. $73.8k/Year) Benefits: A comprehensive benefits package is included. Stable workload with modern tooling and processes.
What You'll Do
This role centers on Customer service excellence within the Airlines, Aviation, Travel, Hospitality space in Normal.
- This Normal-based role is an excellent opportunity for professionals skilled in Customer service excellence.
- Our Hawaiian Airlines team in Normal, IL is growing.
- Benefit from working in Normal, a key hub for the Airlines, Aviation, Travel, Hospitality industry.
Hawaiian Airlines is seeking compassionate and professional individuals to join our inflight Ohana as Inflight Service Professionals. As Hawaii’s largest and longest-serving airline, we have been connecting families, cultures, and communities for over nine decades. This role is a calling for those who believe that safety, care, and cultural respect can coexist beautifully in the skies. In this position, you’ll be responsible for maintaining the safety, comfort, and well-being of guests on every flight while representing the authentic spirit of Aloha. You will conduct FAA safety procedures, provide premium service, and embody our island values—Pono (doing what is right), Laulima (teamwork), and Mālama (care for others). Our passengers come from all walks of life, and your ability to communicate with empathy and calm professionalism will make every journey memorable. Your journey begins at our Honolulu headquarters, where you’ll complete paid FAA-approved training in aviation safety, emergency management, and customer service excellence. You’ll also receive cultural training to ensure every interaction reflects Hawaiian Airlines’ heritage of warmth and hospitality. Upon graduation, you’ll operate flights throughout North America, Asia, and the Pacific Islands. If you’re someone who thrives in diverse environments, values teamwork, and takes pride in service that goes beyond expectation, we invite you to apply. At Hawaiian Airlines, every mile flown is part of a greater purpose—bringing people closer to what matters most, with care that comes from the heart.
Frequently Asked Questions
How much does the Inflight Service Professional position pay at Hawaiian Airlines?
This role offers a pay range of $4,500 - $7,800. Actual compensation may vary based on experience, base/airport, seniority, and shift at Hawaiian Airlines in Normal.
Where is this Inflight Service Professional job based?
This position is based at the airport serving Normal, IL. Hawaiian Airlines operates at airports across the region, but this specific opening is tied to the Normal base.
How long is training for this Inflight Service Professional role?
Flight attendant training at Hawaiian Airlines is typically 3–6 weeks of paid, in-residence training at the airline's training center. You'll cover FAA safety procedures, emergency evacuations, first aid/CPR, service standards, and aircraft-specific equipment.
Does Hawaiian Airlines offer flight benefits for this role?
Yes. Hawaiian Airlines extends flight privileges to employees — free standby travel on the airline's flights and deeply discounted confirmed tickets worldwide — typically for you, your spouse, parents, and eligible children. Benefits start on Day 1 or within the first 30–90 days depending on role.
Does Hawaiian Airlines provide training for new hires?
Yes, Hawaiian Airlines provides comprehensive paid training for all new hires. This includes FAA/airline safety orientation, equipment operation (where applicable), and role-specific process training.
What does a typical schedule look like for this Inflight Service Professional role?
Cabin crew typically fly 3–4 day trips on reserve initially, then move to line-holder status with more predictable schedules as seniority grows. Monthly flight hours average 75–85, with layovers in destination cities paid at a per-diem rate.
