Customer Service Agent (Gate & Ticketing)
Kentwood Role Highlights
At a Glance
- Worksite: Kentwood, MI
- Hiring Organization: United Airlines
- Flexible Role in Kentwood: Customer Service Agent
- Experience: Open to all levels.
- This Kentwood-based role is an excellent opportunity for professionals skilled in Service Recovery.
- Our United Airlines team in Kentwood, MI is growing.
- Benefit from working in Kentwood, a key hub for the Airlines, Aviation, Customer Service, Hospitality, Entry Level, Travel, Passenger Support, Sales industry.
Salary and Benefits
- Compensation: $40k-$60k/Year (approx. $24/Hour)
- Benefits: A competitive compensation package is offered.
- Flexible contract/gig opportunity in Kentwood.
Position Scope
- Apply your Service Recovery skills at our Kentwood location.
Join United Airlines as a Customer Service Agent at our major hub in Denver (DEN). This is a fast-paced, 'frontline' 'service and support' role where you are the first and last point of contact for our passengers. This 'entry level' position is critical to our operation, and 'no experience' in airlines is required. About United Airlines: We are 'Good Leads The Way.' As a global airline, our ground team is essential to getting our flights out safely and on time. We are looking for 'customer-focused' problem-solvers who can handle pressure and provide 'compassionate' 'passenger assistance'. Your Role as a Customer Service Agent: You are a 'solutions expert' at the airport. You will work at the ticket counter, baggage service office, and boarding gates. Your main duties include checking in passengers, verifying documents, and selling ancillary services like seat upgrades and baggage fees. A key part of your job is 'service recovery'—proactively re-booking passengers during delays or cancellations. Your Day-to-Day: This is a 24/7 operation. Your schedule is based on seniority, so 'entry level' team members must be available for any shift, including early 'day shift' (4 AM start), 'night shift' (11 PM finish), and all 'weekend' and holiday assignments. You will be on your feet for your entire shift, multitasking between our check-in system and a steady line of passengers. Training & Onboarding: We provide comprehensive paid training on-site at DEN. You will learn all our operational software, 'service recovery' procedures, and how to provide 'operational support' to the ramp and flight crews. Career & Compensation: United offers a competitive hourly wage, with an estimated annual base from $40,000 to $60,000 (plus overtime and sales incentives). We offer a comprehensive benefits package, including medical/dental/vision, a 401(k) with company match, profit sharing, and outstanding global travel privileges.
Frequently Asked Questions
How much does the Customer Service Agent position pay at United Airlines?
This role offers a pay range of $40,000 - $60,000. Actual compensation may vary based on experience, base/airport, seniority, and shift at United Airlines in Kentwood.
Where is this Customer Service Agent job based?
This position is based at the airport serving Kentwood, MI. United Airlines operates at airports across the region, but this specific opening is tied to the Kentwood base.
Do I need prior airline experience for this Customer Service Agent job?
No prior airline experience is required. United Airlines provides paid training for new hires. This is an entry-level opportunity open to candidates with customer service, logistics, or related backgrounds.
What are the overnight shift hours for this position?
Overnight airport shifts at United Airlines in Kentwood typically run from approximately 10:00 PM to 6:00 AM, though exact times vary by airline and operation. Overnight roles usually include shift differential pay on top of base rate.
Does United Airlines offer flight benefits for this role?
Yes. United Airlines extends flight privileges to employees — free standby travel on the airline's flights and deeply discounted confirmed tickets worldwide — typically for you, your spouse, parents, and eligible children. Benefits start on Day 1 or within the first 30–90 days depending on role.
What health benefits does United Airlines offer?
United Airlines provides comprehensive benefits including medical, dental, and vision coverage, 401(k) with company match, paid time off, and an employee assistance program. Benefits usually start on Day 1 for full-time employees.
