Customer Service Agent (Airport)
Grand Rapids Role Highlights
Role in Grand Rapids: Customer Service Agent Company: Southwest Airlines Location: Grand Rapids, MI
Compensation: $16-$23/Hour (approx. $41.6k/Year) Benefits: A comprehensive benefits package is included. Clear growth pathways at our Grand Rapids office.
Responsibilities
Apply your Customer Service skills at our Grand Rapids location.
- This Grand Rapids-based role is an excellent opportunity for professionals skilled in Customer Service.
- Our Southwest Airlines team in Grand Rapids, MI is growing.
- Benefit from working in Grand Rapids, a key hub for the Airlines, Aviation, Customer Service, Hospitality, Ground Operations industry.
Join the Southwest Airlines ground team! We are seeking a friendly, high-energy Customer Service Agent to provide legendary hospitality to our customers at the ticket counter, gates, and baggage service office. Core Responsibilities: This is a fast-paced, customer-facing role. You will be responsible for checking in customers, issuing boarding passes, tagging and handling baggage, boarding flights, and resolving passenger issues with a 'Servant's Heart'. You are the first and last impression of Southwest's 'LUV' culture for our customers. Qualifications & Requirements: Applicants must be at least 18 years old and legally authorized to work in the US. A High School Diploma or GED is required. 1+ year of customer service experience is strongly preferred. Must be able to stand for long periods and lift baggage up to 70 lbs. Work Schedule: This position requires full flexibility for a shift-based schedule. You must be available to work early 'day time' shifts (e.g., 4:00 AM) for departures, late 'night shift' shifts for arrivals, and be available for 'weekend shift' and holiday assignments as our operation runs 24/7. Compensation & Benefits: This role offers a competitive hourly wage, estimated between $18.00 - $26.00 per hour. Benefits include medical/dental/vision insurance, 401(k), paid training, profit sharing, and travel privileges on Southwest Airlines.
Frequently Asked Questions
How much does the Customer Service Agent position pay at Southwest Airlines?
This role offers a pay range of $16 - $23. Actual compensation may vary based on experience, base/airport, seniority, and shift at Southwest Airlines in Grand Rapids.
Where is this Customer Service Agent job based?
This position is based at the airport serving Grand Rapids, MI. Southwest Airlines operates at airports across the region, but this specific opening is tied to the Grand Rapids base.
What are the overnight shift hours for this position?
Overnight airport shifts at Southwest Airlines in Grand Rapids typically run from approximately 10:00 PM to 6:00 AM, though exact times vary by airline and operation. Overnight roles usually include shift differential pay on top of base rate.
Does Southwest Airlines offer flight benefits for this role?
Yes. Southwest Airlines extends flight privileges to employees — free standby travel on the airline's flights and deeply discounted confirmed tickets worldwide — typically for you, your spouse, parents, and eligible children. Benefits start on Day 1 or within the first 30–90 days depending on role.
What health benefits does Southwest Airlines offer?
Southwest Airlines provides comprehensive benefits including medical, dental, and vision coverage, 401(k) with company match, paid time off, and an employee assistance program. Benefits usually start on Day 1 for full-time employees.
Are weekend schedules available for this position?
Airports run 7 days a week, so Southwest Airlines offers various scheduling options including weekend shifts. Weekend schedules may include premium pay. Check with the hiring team for current availability in Grand Rapids.
