Federal Way Job:Customer Service Agent(Full-time-part-time) | Hiring
Local Job Overview: Federal Way
Fast Facts
- This role centers on Customer Service within the Airlines, Aviation, Customer Service, Hospitality, Ground Operations space in Federal Way.
- Position: Customer Service Agent (Based in Federal Way)
- Based in: Federal Way, WA (a central Federal Way location)
- Compensation: $17-$24/Hour (approx. $24.5k/Year)
- Benefits: Eligible team members receive standard benefits.
- Clear growth pathways at our Federal Way office.
- Hiring Organization: Allegiant Air
- This Federal Way-based role is an excellent opportunity for professionals skilled in Customer Service.
- Our Allegiant Air team in Federal Way, WA is growing.
- Benefit from working in Federal Way, a key hub for the Airlines, Aviation, Customer Service, Hospitality, Ground Operations industry.
Join the Allegiant Air ground team at Orlando Sanford International Airport (SFB)! We are seeking a friendly, efficient, and solution-oriented Customer Service Agent to provide great service to our leisure-focused customers. Core Responsibilities: This is a fast-paced, customer-facing role. You will be responsible for checking in customers, issuing boarding passes, tagging and handling baggage, boarding flights, and resolving passenger issues. You will be a key part of our low-cost, high-efficiency ground operations. Qualifications & Requirements: Applicants must be at least 18 years old and legally authorized to work in the US. A High School Diploma or GED is required. 1+ year of customer service experience is strongly preferred. Must be able to stand for long periods and lift baggage up to 70 lbs. Work Schedule: This position requires full flexibility for a shift-based schedule. You must be available to work early 'day time' shifts for departures, late 'night shift' shifts for arrivals, and be available for 'weekend shift' and holiday assignments, especially during peak leisure travel seasons. Compensation & Benefits: This role offers a competitive hourly wage, estimated between $17.00 - $24.00 per hour. Benefits include medical/dental/vision insurance, 401(k), paid training, and travel privileges on Allegiant Air.
Frequently Asked Questions
How much does the Customer Service Agent | Hiring position pay at Allegiant Air?
This role offers a pay range of $17 - $24. Actual compensation may vary based on experience, base/airport, seniority, and shift at Allegiant Air in Federal Way.
Where is this Customer Service Agent | Hiring job based?
This position is based at the airport serving Federal Way, WA. Allegiant Air operates at airports across the region, but this specific opening is tied to the Federal Way base.
What are the overnight shift hours for this position?
Overnight airport shifts at Allegiant Air in Federal Way typically run from approximately 10:00 PM to 6:00 AM, though exact times vary by airline and operation. Overnight roles usually include shift differential pay on top of base rate.
Does Allegiant Air offer flight benefits for this role?
Yes. Allegiant Air extends flight privileges to employees — free standby travel on the airline's flights and deeply discounted confirmed tickets worldwide — typically for you, your spouse, parents, and eligible children. Benefits start on Day 1 or within the first 30–90 days depending on role.
What health benefits does Allegiant Air offer?
Allegiant Air provides comprehensive benefits including medical, dental, and vision coverage, 401(k) with company match, paid time off, and an employee assistance program. Benefits usually start on Day 1 for full-time employees.
Are weekend schedules available for this position?
Airports run 7 days a week, so Allegiant Air offers various scheduling options including weekend shifts. Weekend schedules may include premium pay. Check with the hiring team for current availability in Federal Way.
