$19-$24/hr Customer Service Representative job in Dearborn Heights

Local Job Overview: Dearborn Heights

Snapshot

• Career Level: Trainee.
• Job Title: Customer Service Representative (Gig/Contract)
• Hiring Organization: United Airlines
• Based in: Dearborn Heights, MI (our growing Dearborn Heights office)
• This Dearborn Heights-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our United Airlines team in Dearborn Heights, MI is growing.
• Benefit from working in Dearborn Heights, a key hub for the Aviation industry.

Pay & Perks

• Pay: $19-$24/Hour (approx. $26.3k/Year)
• Benefits: This role offers competitive pay.
• Set your own schedule.

Core Focus

• Core objectives involve your professional skills in Aviation.

Lead the Way in Aviation Hospitality

About United Airlines & The Role

At United Airlines, our motto is "Good Leads The Way." We are looking for highly motivated, energetic professionals to join our terminal operations team as a Part Time Customer Service Representative. If you are searching for dynamic, on-site airport jobs that offer the perfect balance of a part time schedule and incredible corporate benefits, this is the ultimate opportunity. As the face of our airline, you will be stationed directly in the bustling airport terminal, ensuring that thousands of travelers begin their journeys with exceptional care, precision, and warmth.

Employee Testimonials & Culture

Working a part time schedule in the aviation industry is widely considered one of the best-kept secrets for work-life balance and travel perks. One of our current representatives recently shared in a company review: "This part time role is absolutely incredible. I get to interact with people from all over the world right here in the terminal, and the flexibility allows me to manage my family life. Plus, the standby travel benefits mean I can fly globally on my days off. It is by far the most rewarding customer service job I've ever had." United is deeply committed to fostering an inclusive, high-energy environment for all on-site staff.

Comprehensive Daily Responsibilities

• Ticketing & Lobby Navigation: Welcome guests as they enter the terminal. Utilize advanced airline reservation software to swiftly process check-ins, issue boarding passes, collect ancillary baggage fees, and verify complex international travel documents.
• Gate Dispatch & Boarding: Take command of the boarding gate. Make clear, authoritative public address announcements, manage the flow of passenger boarding groups, and seamlessly operate the jet bridge to connect the terminal to the aircraft.
• Irregular Operations (IROP) Management: Act as the primary problem-solver during weather delays or cancellations. Rebook distressed passengers with empathy, distribute meal or hotel vouchers, and maintain a calm, reassuring presence in a high-stress environment.
• Security & Compliance: Enforce all strict FAA and TSA security regulations. Audit carry-on baggage sizes, ensure cabin weight limits are respected, and meticulously verify passenger identities before flight departure.

Unmatched Part Time Benefits

We believe our part time employees deserve dominant, industry-leading rewards:

• Global Flight Privileges: Unlimited standby travel across our massive worldwide network for you and eligible family members.
• Financial Prosperity: Competitive hourly base pay with opportunities for performance bonuses and participation in our 401(k) matching program.
• Health & Wellness: Access to comprehensive medical, dental, and vision insurance options specially designed for part time team members.

Requirements

• Must be 18 years of age or older with a High School diploma or equivalent.
• Must be willing to work entirely on-site in a highly active airport terminal environment (no remote work).
• Exceptional interpersonal skills with the ability to stand, walk, and assist passengers for the duration of your shift.