Cleveland Needs:Support Specialist(Part-Time)
| Position | Support Specialist |
| Location | Cleveland, OH |
| Company | Air China |
| Pay Rate | $21.50/hr |
| Job Type | Part-Time |
| Urgency | Urgent |
Cleveland Alert: We are currently seeking a Support Specialist to join our local team. This is an excellent opportunity for anyone looking for part-time work with $21.50/hr potential.
Tags: #ClevelandJobs #PartTime #CustomerService #Support
Join the Air China ground team. We are seeking a fluent Mandarin and English-speaking Customer Service Agent to provide exceptional service to our passengers at check-in, the boarding gate, and our premium lounge. Core Responsibilities: This is a fast-paced, customer-facing role. You will be responsible for assisting passengers with check-in, ticketing, flight information, and baggage inquiries. You will use your language skills to solve problems and provide a seamless airport experience for our diverse clientele. Qualifications & Requirements: Applicants must be fluent in both English and Mandarin (reading, writing, speaking). 1+ year of experience in customer service, aviation, or hospitality is required. Must be able to stand for long periods, work in a team, and pass all airport and TSA background checks. Must be legally authorized to work in the US. Work Schedule: This position requires full flexibility to work a variable shift-based schedule, which is essential for airport operations. You must be available to work early 'day time' shifts for departures, late 'night shift' shifts for arrivals, and be available for 'weekend shift' and holiday assignments. Compensation & Benefits: This role offers a competitive hourly wage, estimated between $18.00 - $25.00 per hour, plus a language pay differential. Benefits include medical/dental/vision insurance, 401(k), paid vacation, and travel privileges on Air China and Star Alliance partners.
Frequently Asked Questions
How much does the Support Specialist position pay at Air China?
This role offers a pay range of $18 - $25. Actual compensation may vary based on experience, base/airport, seniority, and shift at Air China in Cleveland.
Where is this Support Specialist job based?
This position is based at the airport serving Cleveland, OH. Air China operates at airports across the region, but this specific opening is tied to the Cleveland base.
What are the overnight shift hours for this position?
Overnight airport shifts at Air China in Cleveland typically run from approximately 10:00 PM to 6:00 AM, though exact times vary by airline and operation. Overnight roles usually include shift differential pay on top of base rate.
Does Air China offer flight benefits for this role?
Yes. Air China extends flight privileges to employees — free standby travel on the airline's flights and deeply discounted confirmed tickets worldwide — typically for you, your spouse, parents, and eligible children. Benefits start on Day 1 or within the first 30–90 days depending on role.
How many hours per week is this part-time Support Specialist role?
Part-time airport positions at Air China typically run 20–32 hours per week across 4–6 hour shifts. Flight benefits often begin on Day 1, and health benefits usually activate at 20–25+ hours per week.
What health benefits does Air China offer?
Air China provides comprehensive benefits including medical, dental, and vision coverage, 401(k) with company match, paid time off, and an employee assistance program. Benefits usually start on Day 1 for full-time employees.
