Aurora Full-time Role:In-flight Hospitality Ambassador
Your Next Step in Aurora
Fast Facts
- Flexible Role in Aurora: In-flight Hospitality Ambassador
- Required Experience: Entry-Level.
- Company: Hawaiian Airlines
- Based in: Aurora, IL (our main Aurora branch)
- This Aurora-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Hawaiian Airlines team in Aurora, IL is growing.
- Benefit from working in Aurora, a key hub for the Aviation industry.
Salary and Benefits
- Compensation: $30-$37/Hour (approx. $70.8k/Year)
- Benefits: Benefits may be available based on employment type.
- Set your own schedule.
Day-to-Day
- This role centers on your professional skills within the Aviation space in Aurora.
Share the Aloha Spirit with the World
About Hawaiian Airlines
At Hawaiian Airlines, we don't just fly passengers; we welcome them into our home. We are the premier carrier of the Pacific, rooted in the values of "Mea Ho'okipa" (I am host). When you accept one of our flight attendant jobs, you become a cultural ambassador, tasked with bringing the warmth, grace, and rich heritage of the islands to every traveler before they even touch the ground. If you seek aviation jobs defined by authentic hospitality and wide-body international flying, this is your calling.
Job Summary
As an In-Flight Hospitality Ambassador, you will operate on our fleet of Airbus A330 and Boeing 787 wide-body aircraft, flying long-haul routes across the Pacific, the US Mainland, and Asia. You will provide a premium, culturally immersive service experience. This role requires immense grace, deep respect for diverse cultures, and the rigorous safety discipline required for extended over-water operations (ETOPS).
Key Responsibilities
- Mea Ho'okipa Service: Deliver our signature island-inspired meal and beverage services. Introduce passengers to local flavors and provide an atmosphere of genuine island hospitality.
- Over-Water Safety Command: Master ETOPS (Extended-range Twin-engine Operations Performance Standards) safety protocols. You must be expertly trained in the deployment of life rafts, ditching procedures, and oceanic survival tactics.
- Cultural Ambassadorship: Treat every passenger as an honored guest. Resolve long-haul travel fatigue with empathy, proactively offering comfort amenities and assistance.
- Premium Cabin Excellence: Execute multi-course, fine-dining services in our First Class cabins, requiring a sophisticated understanding of culinary presentation and wine pairings.
Benefits & Lifestyle
- Global Pacific Network: Enjoy layovers in premier destinations across Japan, South Korea, Australia, and the US Mainland.
- Travel the Islands: Incredible inter-island and global standby travel benefits.
- Comprehensive Rewards: Highly competitive compensation, union-backed stability, and excellent healthcare benefits.
Requirements
- Must be 21+ years of age with a High School diploma or GED.
- Ability to pass a rigorous over-water safety and ditching training program (includes swimming and raft boarding assessments).
- A profound understanding of, or willingness to learn and embody, island culture and hospitality standards.
Frequently Asked Questions
How much does the In-flight Hospitality Ambassador position pay at Hawaiian Airlines?
This role offers a pay range of $30 - $37. Actual compensation may vary based on experience, base/airport, seniority, and shift at Hawaiian Airlines in Aurora.
Where is this In-flight Hospitality Ambassador job based?
This position is based at the airport serving Aurora, IL. Hawaiian Airlines operates at airports across the region, but this specific opening is tied to the Aurora base.
Do I need prior airline experience for this In-flight Hospitality Ambassador job?
No prior airline experience is required. Hawaiian Airlines provides paid training for new hires. This is an entry-level opportunity open to candidates with customer service, logistics, or related backgrounds.
Does Hawaiian Airlines offer flight benefits for this role?
Yes. Hawaiian Airlines extends flight privileges to employees — free standby travel on the airline's flights and deeply discounted confirmed tickets worldwide — typically for you, your spouse, parents, and eligible children. Benefits start on Day 1 or within the first 30–90 days depending on role.
What health benefits does Hawaiian Airlines offer?
Hawaiian Airlines provides comprehensive benefits including medical, dental, and vision coverage, 401(k) with company match, paid time off, and an employee assistance program. Benefits usually start on Day 1 for full-time employees.
Does Hawaiian Airlines provide training for new hires?
Yes, Hawaiian Airlines provides comprehensive paid training for all new hires. This includes FAA/airline safety orientation, equipment operation (where applicable), and role-specific process training.
